14 January, New Delhi
The Home Ministry has directed all paramilitary forces to ensure speedy redressal of jawans’ grievances and inform everyone about the existing mechanism to resolve their problems in the wake of a personnel complaining about poor quality of food being served in BSF.
Sources said, in a communication, the Home Ministry told BSF, CRPF, CISF, SSB, ITBP, NSG and Assam Rifles to conduct independent inquiry once a complaint from any jawan is received on any matter and try to resolve it as early as possible.
The seven paramilitary forces have been asked to inform their personnel about the existing grievance redressal cell and register complaints, if any, without any fear.
The forces were also told that no jawans should be harassed by their superiors if a complaint is lodged by him or her.
The paramilitary forces were told to accept complaints of jawans through e-letters. Among the seven forces, one has already started receiving the complaints through e-letter, other six have been told to follow suit, sources said.
BSF jawan Tej Bahadur Yadav in a video that was uploaded on social networking sites had complained about poor quality of food being served to them.
The BSF has maintained that there was no shortage of ration in Yadav’s post and security personnel deployed along the border never complained about food.