PM asks Railways to make unified number to redress grievances, queries

27 April, New Delhi

Prime Minister Narendra Modi Wednesday asked the Indian Railways to work towards a unified single telephone number for all grievances and queries, including helpline in the case of an accident and directed strictest possible action against railway officials found guilty of corruption.

The Prime Minister, who chaired his 18th interaction through PRAGATI — the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation, reviewed the progress towards handling and resolution of grievances related to Railways. He noted that a large number of complaints were related to corrupt practices of officials.

He reviewed the progress towards handling and resolution of grievances related to Railways and wanted the Indian Railways to work towards a unified single telephone number for all grievances and queries, including helpline in the case of an accident.

He also reviewed the progress of vital infrastructure projects in the railway, road and power sectors, spread over several states including Maharashtra, Madhya Pradesh, Rajasthan, Karnataka, Tamil Nadu, Andhra Pradesh, Odisha, Uttar Pradesh, Uttarakhand, Jammu and Kashmir, Assam, Manipur, Meghalaya, Mizoram, Tripura and Nagaland.

Among the projects reviewed today were the Mumbai Metro, the Tirupati-Chennai highway, long-pending road projects in Uttar Pradesh, Uttarakhand and Manipur, and important power transmission lines in Jammu and Kashmir and the North East.

Reviewing Mission Indradhanush for universal immunisation of children, the Prime Minister asked for targeted attention in strict timeframes for the 100 worst performing districts in this regard. He said youth organisations such as NCC and Nehru Yuva Kendra could be involved in the outreach effort to ensure that no child was left without the benefit of immunisation.

Reviewing the implementation of Swachhta Action Plans, the Prime Minister said events such as Swachhta fortnights should be converted into movements towards permanent solutions. On the AMRUT Mission, he asked officials to quantify and document the gains achieved through the use of latest technology, such as LED bulbs, so that the benefits could be better appreciated by one and all.

Modi urged all Secretaries of the Government of India, and all Chief Secretaries of States, to come up with concrete plans and objectives for transformative change, to be achieved by the 75th anniversary of independence in 2022. With regard to cleanliness, he urged for maximum efforts ahead of Mahatma Gandhi’s 150th birth anniversary by 2019, an official statement here said.

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