24 January, Hyderabad
Samsung India Tuesday launched its service vans in Telangana to provide world-class service to Samsung customers right at their door-steps.
In the first phase of the initiative, 19 service vans were flagged off in the city by Anurag Prashar, Vice President, Customer Satisfaction at Samsung India in the presence of key dealers and distributors.
The vans will reach out across Telangana. Each van was equipped with a DG set and key fixtures, enabling multi-skilled service engineers to provide quick response and on-spot resolution of complaints.
This unique customer service initiative for consumers across India was launched in October 2016 and will see a total of 535 service vans connecting 6,000 talukas.
Speaking on the occasion, Anurag Prashar said, At Samsung it is our constant endeavour to provide the best customer service to our consumers. With this initiative our customers in rural India will enjoy the same level of speedy and high quality service as urban customers. We are committed to provide the very best of service for our customers across the state, especially in rural areas, he said.