Manoj Sinha launches ‘Twitter Sewa’ for transparent administration

02 August, New Delhi

Aiming to enable a transparent, clean, responsive and accountable administration in the telecom and postal sectors, Minister of State for Communication and IT Manoj Sinha Tuesday launched ‘Twitter Sewa’ for addressing the complaints and concerns of common man and other stakeholders.

Launching the Sewa here, Sinha said, “This is in tune with Prime Minister Narendra Modi’s vision of ‘minimum government, maximum governance’ as from the Prime Minister himself to his ministers and their ministries are connecting with Indian citizens through live communications platform to provide a transparent, clean and responsive and accountable administration.”

The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorise them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, customer is the king here and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.

Sinha further said that the challenge is gigantic as India has the biggest postal network in the world and the number of mobile-phone subscribers had already crossed one billion in January this year. Therefore, the ministry is aware that complaints are going to pour in from across the country. “But I would like to assure you that Ministry will rise up to this challenge,” he added.

He also expressed hope that the telecom operators from government as well as private and the department of posts shall use the utility of “Twitter sewa” to the fullest to address the grievances of the public.